THE CLASSIC EVERYDAY SCENARIO
The key’s gone.
What now?
Lost your keys?
Follow these steps and find advice on how to search for and return them.
Go to the guide →Finding them starts with the next step
Guide: What to do if you lose something?
Lost your keys, mobile phone or wallet? Here you’ll find the right guide and can carry on reading straight from the section where you need help.
Found something?
Contact the owner using a BackCode.
Does the item have a BackCode? You can send the owner an anonymous message by entering the code.
Check the code on the found item →What have you lost?
Lost your mobile phone
This checklist will guide you through the next steps regarding your smartphone.
Go to the guide →
Lost your wallet
Find the immediate action plan for lost cards, ID documents and your wallet.
Go to the guide →
Making the most of the lost property office
Here’s how to prepare your report of loss and find the right places to turn to.
Go to the guide →
Missing luggage at the airport
This guide sets out seven steps for dealing with lost luggage.
Go to the guide →Everyday precautions
Family & Children
Your child’s first house key
How do you mark the key without revealing your home address? And how do you discuss what to do if it’s lost?
Children’s keys without a visible address →Business
Better organisation of company keys
Clear responsibilities and a well-thought-out labelling system help you keep track of company keys.
Managing company keys: 7 steps →Prepared for the next time something is found
A QR code on the item gives honest finders a way to contact you. BackCode enables lost property messages without displaying your address or telephone number on the tag. This does not guarantee that the item will be located or returned.
Discover key rings with QR codes →