Cancellation Policy

Date: 3 October 2025

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

on which you, or a third party nominated by you (other than the carrier), took possession of the goods, or
in the case of a contract covering several items which you have ordered as part of a single order and which are delivered separately, from the day on which you or a third party nominated by you took possession of the last item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

Contact details for withdrawal

Alexander Jongen – BackCode.de Amsterdamer Str. 59a 50735 Cologne Email: info@backcode.de

You may use the model withdrawal form below, although this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a method of delivery other than the cheapest standard delivery option standard delivery), without undue delay and at the latest within fourteen days of the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless

We will use the same means of payment for this refund as you used for the original transaction, unless it has been expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you post the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

Exclusion or early termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods,

which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs (e.g. individually engraved dog tags or personalised back codes),
for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return, if their seal has been broken after delivery.

View the model withdrawal form

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

– To:
Alexander Jongen – BackCode.de
Amsterdamer Str. 59a
50735 Cologne
Email: info@backcode.de

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
– Ordered on (*) / received on (*):
– Name of the consumer(s):
– Address of the consumer(s):
– Signature of the consumer(s) (only if notifying in writing):
– Date:

(*) Delete as appropriate.